Return & Refund Policy

Return Eligibility

To be eligible for a return:

• Return requests must be submitted within 30 days of delivery unless otherwise noted on the product page.
• Items must be unused, uninstalled, unassembled, and in original packaging.
• All accessories, manuals, hardware, labels, and documentation must be included.
• Proof of purchase is required.
• Return Authorization (RMA) must be obtained before returning merchandise.

Items returned without authorization may be refused.

Non-Returnable Items

The following items cannot be returned:

• Installed or used products
• Customized or made-to-order items
• Clearance or final-sale products
• Gift cards
• Opened consumable products
• Products damaged through misuse, neglect, or improper installation
• Certain replacement parts and special-order items

Manufacturer restrictions may apply.

Supplier-Specific Exceptions

HomeRoots Products

• Must be returned unused and in original packaging.
• Buyer's remorse returns must be requested within 30 days.
• Customer is responsible for return shipping.
• Returns are subject to a 15% restocking fee.
• Furniture and oversized items may require freight return arrangements.
• Custom, assembled, or altered products are not eligible for return.

MRCOOL HVAC Equipment

• Must be unused, uninstalled, and returned in original packaging.
• Installed HVAC equipment is not eligible for return.
• Return requests must be submitted within 30 days of delivery.
• Manufacturer restocking and freight charges may apply.
• Shipping damage must be reported within 24 hours of delivery.

Damaged, Defective, or Incorrect Items

Inspect your order immediately upon delivery.

For damaged or defective items:

1. Take photos of the product and packaging.
2. Keep all original packaging.
3. Contact us within 24 hours of delivery.
4. Include your order number and photos.

For incorrect items, please contact us within 7 days of delivery.

Return Shipping & Restocking Fees

Unless the return is due to our error, shipping carrier error, or manufacturer defect:

• Customers are responsible for return shipping costs.
• Oversized, freight, furniture, and HVAC returns may incur substantial return freight charges.
• Manufacturer restocking fees may apply.
• Original shipping, expedited shipping, white-glove delivery, and freight fees are non-refundable.

Order Cancellations

Before Shipment

Orders may be canceled before shipment. Processing or transaction fees may apply.

After Shipment

Orders that have already shipped are treated as returns and may be subject to:

• Return shipping charges
• Freight charges
• Restocking fees
• Manufacturer return restrictions

Refund Processing

Once returned merchandise is received and inspected:

• We will notify you whether your refund is approved.
• Approved refunds will be issued to the original payment method.
• Processing times vary by financial institution.

Refunds are not issued until returned merchandise has been received and inspected.

Exchanges

Exchanges are offered when available and are subject to manufacturer and supplier policies.

Manufacturer Warranties

Many products include manufacturer warranties. Warranty coverage, repair eligibility, replacement eligibility, and warranty periods are determined by the manufacturer. We are happy to assist with warranty claims whenever possible.

Refused Shipments

Refused shipments may result in:

• Return shipping charges
• Restocking fees
• Deduction of original shipping costs from any refund

Contact Us

For return authorization or questions regarding a return:

A1 Home Essentials
📧 info@a1homeessentials.com